Privacy Policy
Last updated: 14 August 2026
Ava Dhydrated Fruits/Snacks UK Ltd ("we", "us" or "our") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use and protect your personal information when you visit or purchase products from our online shop.
We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the Privacy and Electronic Communications Regulations 2003 (PECR).
1. Who we are
Ava Dhydrated Fruits/Snacks UK Ltd
Company number: 17246646
Address:
Wood Street
London
E17 3NU
England
Email: info@avadhydratedfruits.co.uk
For the purposes of UK data protection law, Ava Dhydrated Fruits/Snacks UK Ltd is the data controller responsible for your personal data.
2. What information we collect
When you use our online shop or place an order, we may collect information such as:
your name;
email address;
telephone number;
billing address;
delivery address;
order details and purchase history;
payment and transaction information;
information you provide when contacting us; and
your marketing preferences.
When you visit our website, we may also automatically collect limited technical information, such as your IP address, browser type, device information, pages visited and information about how you use our website.
We may also use cookies and similar technologies. Please see our Cookie Policy for further information.
3. How we use your information
We use your personal information only where we have a lawful reason to do so.
We may use your information to:
process and fulfil your orders;
take and process payments;
arrange delivery of your purchases;
communicate with you about your order;
respond to questions and enquiries;
provide customer support;
maintain and operate our website;
prevent fraud and protect the security of our website and business;
keep appropriate business, accounting and tax records;
improve our products and online shop; and
send marketing communications where we are legally permitted to do so and, where required, you have given us consent.
For orders and purchases, we generally process your information because it is necessary to perform our contract with you.
We may process certain information because we have a legitimate business interest, such as maintaining website security, preventing fraud, responding to enquiries and improving our services.
Where the law requires us to obtain your consent, we will ask for your consent before carrying out the relevant processing.
4. Marketing
If you choose to subscribe to our newsletter or marketing communications, we may use your email address to send you information about our products, offers and promotions.
You can unsubscribe at any time by using the unsubscribe link in our marketing emails or by contacting us at:
We will respect your request to stop receiving marketing communications.
Electronic marketing is also subject to the Privacy and Electronic Communications Regulations (PECR), which operate alongside the UK GDPR.
5. Cookies
Our website may use cookies and similar technologies to make the website work properly, remember your preferences and, where applicable, understand how visitors use our website.
Some cookies are necessary for the website or online shop to function.
Where consent is legally required for non-essential cookies, we will ask for your consent before using them.
You can manage or disable cookies through your browser settings and, where available, our cookie consent settings.
UK rules on cookies and similar technologies are governed by PECR. Non-essential cookies generally require appropriate consent before being placed on a user's device.
6. Who we share your information with
We may share your personal information with trusted third parties where this is necessary to operate our online shop and fulfil your order.
This may include:
payment service providers;
website and ecommerce providers;
delivery and courier companies;
website hosting and IT providers;
accounting and professional service providers; and
government authorities or law enforcement where we are legally required to do so.
We only share information where there is a legitimate reason to do so and take reasonable steps to ensure that your information is handled securely.
7. Payment information
Payments may be processed by third-party payment providers.
Where a third-party payment provider processes your payment, your payment information may be handled directly by that provider in accordance with its own privacy policy and security procedures.
We do not intend to store your full payment card details on our own systems.
8. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to meet legal, accounting or tax requirements.
For example, we may retain order and transaction information for the period required by applicable financial, tax and accounting obligations.
We may also retain limited information where necessary to maintain records of customer requests, marketing preferences, legal claims, fraud prevention or other legitimate business requirements.
When personal information is no longer required, we will securely delete it or anonymise it where appropriate.
9. International transfers
Some of the companies we use to operate our online shop may process personal information outside the United Kingdom.
Where this happens, we will take appropriate steps to ensure that any transfer of personal data is carried out in accordance with UK data protection law.
This may include using an adequacy decision or appropriate contractual safeguards where required.
10. Keeping your information secure
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
11. Your rights
Under UK data protection law, you may have the right to:
ask for a copy of the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your personal information in certain circumstances;
ask us to restrict how we use your information in certain circumstances;
object to certain types of processing;
request the transfer of certain personal information to you or another organisation;
withdraw consent where we rely on consent to process your information; and
object to direct marketing.
Not all rights apply in every circumstance and some are subject to legal conditions or exemptions.
12. How to exercise your rights
If you would like to exercise any of your data protection rights, please contact us at:
We may need to ask you for information to verify your identity before dealing with your request.
We will respond to valid requests within the time period required by applicable data protection law.
13. Complaints
If you have concerns about how we use your personal information, please contact us first at:
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
You can find information about making a complaint on the ICO's website.
14. Third-party websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend that you read the privacy policy of any third-party website you visit.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will always be available on our website.
Last updated: 14 August 2026
16. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Ava Dhydrated Fruits/Snacks UK Ltd
Company number: 17246646
Wood Street
London
E17 3NU
England
